Frequently Asked Questions
Can't see your question on the list? Just give us a call, send us an email or drop in and see us.
Q. How does self storage work at Dennis Self-Storage?
Dennis Self-Storage offers purpose built storage rooms housed within a secure building.CCTV is fitted throughout the building for your peace of mind. Storage rooms are available in a wide range of sizes to suit your requirements - you simply rent a room that offers just the right amount of space for your goods so you only pay for the space you need.
Q. Can I call in without an appointment to view the storage rooms?
Yes. Just pop in anytime and our friendly reception team will guide you around.
Q. How often can I access my room?
At Dennis Self-Storage you have free, unlimited access to your goods during opening hours.
Q. What sort of security do you have?
Dennis Self-Storage’s first priority is to safeguard the security of your goods.
Q. Is the store suitable for storing electrical items?
Yes. Our storage facility offers a damp free environment.
Q. Does anyone else have access to my room?
No. Your storage room is private to you and your chosen representatives only. Access to your room is with your own key.
Q. Can I move in today?
Yes. Subject to availability you can move in today. However, to be guaranteed a room of a specific size it is advisable to reserve your space in advance. Simply call us on: 01455 250 758, or pay us a visit.
Q. How far in advance can I book a room?
We can reserve a room for you up to 2 months in advance.
Q. What if I have reserved a room and my plans change?
No problem, just let us know about your changes and we will amend the reservation at no cost to you.
Q. Can I transfer to another room if I find I have too much or too little space?
You are welcome to move to another size storage room at any time subject to availability. Your storage charge will be amended accordingly from the day you transfer rooms.
Q. What is the minimum or maximum storage period?
You can store for as long or short a time as you require the storage space, however we do have a minimum charge period of one week.
Q. How can I pay for my storage room?
We invoice 4 weekly in advance and would prefer payment by bank transfer but will accept cash payments either weekly or 4 weekly.
Q. Does it matter if I don’t know how long I need to store for?
Not at all. At Dennis Self-Storage we are flexible so you can move in and out when you want.
Q. Do I have to give you notice to leave?
We only require seven days' notice to vacate your room. If you have given notice a refund will be processed when you leave for any storage you have paid for but not used. Notice can be given in person, in writing, by fax, phone or e-mail. If you are unable to give seven days notice you can still move your goods out of storage but you will be charged for seven days rent that you have paid for but not used.
Q. Are there any restrictions on what I can store?
You can store almost anything at Dennis Self-Storage, but in the interest of everyone's safety, storage of the following items is prohibited:
- Living items such as plants or animals
- Hazardous materials such as flammable liquids and explosives
- Items that could decompose such as exposed foodstuffs
- Unauthorised or illegal goods, such as drugs or firearms
- If you are storing machinery that contains fuel e.g. a lawnmower, the fuel must be drained before it can be put into storage
- Equipment used for the manufacturing of illegal substances
Q. What about insurance?
If you care enough about your property to store it we strongly advise that you insure it. If you have a household or business insurance policy running, whilst your goods are in storage, you may find they are covered under this policy. Please check with your insurance provider.
Q. What do I need to bring to open a storage agreement?
Two forms of ID are required one of which must be photo ID (e.g. passport or driving licence) and the other a utility bill less than 3 months old. You will also need your first payment.
Q. Can I put shelving in my room?
Yes as long as it's free standing you can install your own shelving, please ask at reception.
Q. Can I buy boxes and packaging materials from Dennis Self-Storage?
Yes, we sell an extensive range of packaging materials from boxes to bubble wrap. Whether you store with us or not, packaging materials can be bought in person from reception.